Ombudsmen & EDR schemes

Handles complaints about ACT Government agencies; the function is performed by the Commonwealth Ombudsman under agreement.

Type of body

Ombudsman or external dispute resolution scheme

Investigates complaints about Australian Government agencies and some regulated private industries.

Type of body

Ombudsman or external dispute resolution scheme

Free independent dispute resolution for electricity, gas and some water customers in NSW.

Type of body

Ombudsman or external dispute resolution scheme

Free independent dispute resolution between South Australian energy and water consumers and their providers.

Type of body

Ombudsman or external dispute resolution scheme

Free independent dispute resolution for Queensland energy and water customers.

Type of body

Ombudsman or external dispute resolution scheme

Free independent dispute resolution between Victorians and energy and water companies.

Type of body

Ombudsman or external dispute resolution scheme

Receives and investigates complaints about WA electricity, gas and water providers.

Type of body

Ombudsman or external dispute resolution scheme

Provides advice on and enforces Commonwealth workplace laws covering pay, leave and conditions.

Type of body

Ombudsman or external dispute resolution scheme

Independent integrity agency handling complaints about NSW public agencies.

Type of body

Ombudsman or external dispute resolution scheme

Investigates complaints about NT Government agencies, local councils and police conduct.

Type of body

Ombudsman or external dispute resolution scheme

Investigates complaints about South Australian government and local government agencies, and conducts freedom of information reviews.

Type of body

Ombudsman or external dispute resolution scheme

Independent agency investigating complaints about Tasmanian state and local government.

Type of body

Ombudsman or external dispute resolution scheme

Investigates complaints about administrative decision-making in the WA public sector.

Type of body

Ombudsman or external dispute resolution scheme

Investigates complaints against Queensland government agencies and services.

Type of body

Ombudsman or external dispute resolution scheme

Free independent dispute resolution for phone and internet complaints.

Type of body

Ombudsman or external dispute resolution scheme

Handles complaints about Victorian public organisations, including councils and departments.

Type of body

Ombudsman or external dispute resolution scheme